Qwest Communications Inc.
LEAD INTERNET ENGINEER
2002 – 2003
- Within 4 months became team lead for the Nortel Shasta BSN 5000 platform, a network VPN, router, and firewall appliance.
- Isolate and repair network outages escalated from various Operations Centers within Qwest.
- Coordinate with vendors such as Cisco, Juniper, Nortel, Redback, Riverstone, customers, and other Operations Centers within Qwest to identify, isolate, and resolve network issues.
- Schedule, track, and perform network maintenance for Qwest’s globally deployed IP network.